FAQ?
How does an LED display screen work?
LED display screens consist of small LED modules arranged in a grid. Each module contains RGB LEDs or single-color LEDs, which can be controlled to create a wide range of colours and shades.
What are the different types of LED display screens?
LED display screens are categorized into indoor and outdoor types. Outdoor displays are weather-resistant, have high brightness levels, and provide excellent visibility in daylight.
Are LED display screens customizable in terms of size and shape?
Yes, LED display screens offer flexible sizing and shaping options in various designs of LED screen cabinet’s dimensions. LED modules can be combined to create screens of various dimensions and aspect ratios, enabling customized designs to suit specific requirements.
Can LED display screens be used for video content?
Definitely YES! LED display screens are widely used for live or streamed video content as well as static image. With our high refresh rates of 3840Hz, it can display smooth and fluid motion, making it suitable for applications like advertising, sports events, concerts, digital signage and many more.
Are LED display screens energy-efficient?
LED Screens are not energy-efficient, but with our enhanced technology in our products, it has higher power-saving as compared to others LED screen product in the market.
Can LED display screens be controlled remotely?
Yes, LED display screens can be controlled remotely using various methods.
What is the lifespan of a LED screen display?
LED screens have a long lifespan. On average, LED screens can last up to 100,000 hours or more, depending on usage and quality. This longevity makes them a cost-effective investment for businesses and organisations.
What is the difference between LED and LCD display screens?
LED screens use an array of LEDs as the self-emittance light source on the screen, while LCD screens use a backlight, typically a fluorescent lamp or LED, to illuminate the liquid crystal display panel.
Are LED screens more expensive than LCD screens?
LED screens can be slightly more expensive than LCD screens initially. However, over time, the energy efficiency of LED screens can lead to lower operational costs, which may offset the initial price difference.
Do LED screens have better color accuracy than LCD screens?
LED screens can offer better color accuracy and a wider color gamut compared to LCD screens by using RGB LEDs that emit light directly. LED screens also provide higher vibrancy.
What is the pixel pitch of an LED screen?
Pixel pitch refers to the distance between adjacent pixels. It determines resolution and clarity: options range from 0.47mm (close viewing) to 10mm (long viewing distances).
Can I pay by instalment?
Zoom Visual has partnered with a reputable financial entity to offer customers an instalment plan, allowing them to opt for a hire purchase scheme and avoid upfront capital expenditure. Terms and conditions apply.
Can LED screens be repaired if they develop issues?
Yes. Zoom Visual has an in-house repair team that ensures prompt and reliable repairs for components such as LED display modules, driver ICs, receiving cards, etc.
What are some common issues that can occur with LED screens?
Issues include dead pixels, image distortion, flickering, color calibration problems, power supply failures, receiving card failures, and connectivity issues.
Can individual LEDs be replaced if they stop working?
Our in-house repair team at Zoom Visual is equipped to replace individual modules and carry out targeted repairs, minimizing downtime for our clients.
How long does it take to rectify or repair a faulty LED screen?
Simple rectification only requires 10-15 mins, while more extensive repairs may require additional time depending on complexity and part availability.
Can preventative maintenance help reduce the need for repairs?
Yes. Regular maintenance includes cleaning, ensuring ventilation, and monitoring for damage. Comprehensive maintenance plans are available for end users.
What is the duration of the warranty for an LED screen?
The duration typically ranges from 1 to 3 years depending on the model.
What does the LED screen warranty cover?
Warranties typically cover manufacturing defects and failures that occur under normal use for all hardware parts.
Does the warranty cover software issues?
Yes! Warranty covers software issues, including updating the software version.
Are LED Sign Lease Options Available?
Yes, lease options are available for selected products. Contact us to explore options that suit your requirements. Leasing is best for short-term usage.
Do you provide training for the cloud management system?
Yes, we provide comprehensive training for our cloud management system to ensure clients can effectively utilize the user-friendly CMS.
How long does the training typically last?
Our training typically lasts for 60 to 90 minutes depending on the trainees’ requirements.
Are training materials and resources provided?
Yes, we provide user manuals, guides, and tutorials as valuable references after the sessions.
What post-sales services do you provide?
This includes technical support, troubleshooting assistance, repair services, and maintenance guidance by the Zoom Visual in-house team.
How do I access your post-sales service and support?
You can reach out to our dedicated customer service team through phone call, WhatsApp, or email.
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